contents insurance claim?

we have never claimed insurance before but we were burgled last week and some electronic items were stolen. Here is a list, 1 passport, 1 man bag (designer) i assume they put the stuff in it!!!, 1 xbox with 5 games, headset and controller, 2 ipods, brand new black wii with 4 games and a ds lite with 2 games. the insurance guy said as quite a lot of items were taken he will have to send a rep round to us next week. I don’t think these items are a lot for a robbery myself (they left the pcs and stereo, tv ect). is it normal to be sent a rep or is this a sign they wont pay out or they think we are lying??? what does the rep do when he comes to see us as I have been through it with the police when giving my statement and also the insurance company over the phone already!

See my other answer (I’m not going to repeat myself 10 times, even if you do ask 10 times )

Passport to Possibilities: A Designer’s Dialog – Trends in Kitchen and Bath Surface Coverings

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